Frequently Asked Questions
Everything you need to know about your KAYALI fragrance journey.
Where does KAYALI ship to?
We currently offer worldwide shipping to most countries. Shipping costs and delivery times vary by location and will be calculated at checkout.
Can I return a fragrance if I have opened it?
To ensure quality and hygiene, we only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Are KAYALI fragrances vegan and cruelty-free?
Yes, we are proud to state that all KAYALI fragrances are cruelty-free and formulated without animal-derived ingredients.
How should I store my perfume to ensure it lasts?
To maintain the integrity of the scent, store your bottles in a cool, dry place away from direct sunlight and extreme temperature fluctuations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay in select regions.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your delivery status in real-time.