Returns & Exchanges
At KAYALI, we want you to be completely enamored with your new fragrance experience. If you are not entirely satisfied with your purchase, we offer a 30-day return window for products in their original, unopened packaging.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to begin the process.
Prepare Your Package
Securely pack the unused items in their original boxes, ensuring all protective seals are intact to qualify for a full refund.
Affix the Label
Download and print the prepaid shipping label provided through the portal and attach it clearly to the outside of your parcel.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing